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Archive of Webinar: Skills for Moving from 'Mission Impossible?' to 'Mission Accomplished'

Originated by: Dominika Murphy

Submitted: 26 Mar 2013

Last updated on: 24 Jun 2013

Related Health Topics:


Archive of Webinar from April 24 from 1 p.m. to 2 p.m. ET

Join Dr. James Dudl of Kaiser Permanente as he teaches how to overcome health literacy barriers and improve patient adherence. Designed for healthcare professionals who work in Patient-Centered Medical Home (PCMH) settings, pharmacies, and other kinds of practices, this free webinar will offer concrete ideas to put to use immediately. 

  • Learn the 4-step “Ask-Educate-Ask” approach, which combines the teach-back method (for improved comprehension) and motivational interviewing (for busting through barriers to adherence)
  • Hear the approach applied, in a skit with a healthcare extender and a patient who has prediabetes
A video of the webinar is available below:

Download the Ask-Educate-Ask handout here

Download the Power Point document

This webinar is sponsored by the National Communication Association

National Communication Association
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