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Privacy is of the utmost importance to us. We respect yours, just as we respect each other and our varied opinions.
At SurroundHealth we are committed to protecting the privacy of our members and therefore do not sell or rent our members’ User Information to any third party. Further, we do not share your User Information with any third parties for their direct marketing purposes.
The www.surroundhealth.net web site (the “Site”) is owned, operated and maintained by HealthEd Academy, LLC which does business as SurroundHealth. We refer to SurroundHealth as the “Company” “we” “us” or “our.”
When you register on the Site, we actively collect the following user information: name, self-reported professional credential (CHES, MS, Ph.D, etc.), e-mail address, state, ZIP code, country, work experience, employer’s name, educational experience (degree, college/university, year of graduation), and other such information (“User Information”). You are not required to register to review some of the materials on this Site, but may be required to provide such User Information to access one or more Site features or tools.
In order to process orders efficiently, when you place an order with us or register an account on the Site we actively collect the following personal information in addition to the user information above: billing address, shipping address, and credit card number (“Personal Information”).
We may periodically conduct surveys of visitors to our Site for internal research purposes that may include marketing. This helps us better understand what our members would like to see from us. If you respond to such surveys, we may ask you for some User Information and/or may contact you for more information; but only if you have given us permission to do so.
We may also receive information about you from other sources.
We (including through our third party service providers) may inactively collect from you information that is not in the same category as User/Personal Information. For example, we might track information about the date and time you access the Site, the type of web browser you used, and the web site from which you connect to our Site. We collect and use this and other non-personal Information (such as demographic data) to analyze and develop our business strategy and to determine how you found out about us, your interests regarding our products and services and how to further improve our Site. We, or a third party, may also collect information from your activities on the Site for the purposes of providing advertisements and other content to you at the Site that are customized to your interests and preferences. To accomplish all this, and also to allow us to offer our members streamlined access to Site features, we, as do many web sites, use the technologies listed below and other similar technologies (the “Tracking Technologies”):
Cookies and Clear GIFs - Cookies are pieces of information that are stored by your browser on your computer’s hard drive. Cookies make web surfing easier for you by saving your member identification information while you’re at our Site. Cookies also track where you travel on our Site and what you review. A clear GIF is typically a one-pixel, transparent image (although it can be a visible image as well), located on a web page or in an e-mail or other type of message, which is retrieved from a remote site on the Internet enabling the verification of an individual’s viewing or receipt of a web page or message.
IP Address Tracking and Clickstream Data - In addition to cookies and clear GIFs, our servers automatically collect data about your server’s Internet address when you visit our Site. This information, known as an Internet Protocol address, or “IP Address”, is a number that is automatically assigned to your computer by your Internet service provider whenever you are on the Internet. When you view pages from our Site, our servers may record or “log” your IP Address and sometimes your domain name. Our server also may record the page that linked you to us and related information including any ads you may have clicked on. Such information is known as “Clickstream Data.”
E-mail Interconnectivity - If you receive e-mail from us, we may use certain tools to capture data related to when you open our message, click on any links or banners it contains, and make purchases.
In some cases, we may link the non-personal information collected through the Tracking Technologies with certain of your User/Personal Information. WE WANT TO BE SURE THAT YOU UNDERSTAND THAT ACCEPTING TRACKING TECHNOLOGIES ONTO YOUR COMPUTER IN NO WAY GIVES US ACCESS TO YOUR COMPUTER OR ANY PERSONAL INFORMATION ABOUT YOU. YOU MAY SET YOUR WEB BROWSER SOFTWARE TO REJECT TRACKING TECHNOLOGIES, BUT, IF YOU DO SO, CERTAIN FUNCTIONALITY OF THE SITE MAY BE AFFECTED. Third parties (including, but not limited to, software vendors, advertisers and fulfillment companies) may also use Tracking Technologies by or through the Site. WE HAVE NO CONTROL OVER WHAT INFORMATION SUCH THIRD PARTIES TRACK OR COLLECT, AND HAVE NO RESPONSIBILITY OR LIABILITY FOR ANY TRACKING, DATA COLLECTION OR OTHER ACTIVITIES OF SUCH THIRD PARTIES.
Among our top priorities is keeping your User/Personal Information secure. We use Secure Sockets Layer (SSL) technology to encrypt all of your Personal Information before it is transmitted to us so that it can be safeguarded as much as possible from being read or recorded as it travels over the Internet. You can tell you are sending information securely by the unbroken key icon or closed lock icon that appears at the bottom of your Internet browser’s window. These icons will appear when you are placing an order on our Site. In this regard, when accessing or reviewing your User/Personal Information, you will see our Site address change slightly, from http: to https: indicating a secure server connection is being used. The computers that store your User/Personal Information are located on a separate server which employs firewall and security technology. We employ these procedures to protect your User/Personal Information from unauthorized access, destruction, use, modification or disclosure.
You may be able to create an account on our Site with a username and password, including if you set up a member account. We recommend you exercise extreme care in protecting your password information and do not publicly share any of your passwords. You are responsible for maintaining the strict confidentiality of your account password, and you are responsible for any access to or use of the Site by you or another person or entity using your password, whether or not such access or use has been authorized by or on behalf of you.
Your User Information will be stored and processed on our computers in the United States. The laws on holding User Information in the United States may vary and be less stringent than laws of your state or country. We will use commercially reasonable efforts to hold and transmit your User Information in a safe, confidential and secure environment. If you object to your User Information being transferred or used in this manner please do not register with or use the Site.
ALTHOUGH WE WILL TAKE (AND REQUIRE OUR THIRD-PARTY PROVIDERS TO TAKE) REASONABLE SECURITY PRECAUTIONS TO PROTECT THE USER INFORMATION COLLECTED FROM AND STORED ON THE SITE, BECAUSE OF THE OPEN NATURE OF THE INTERNET, WE CANNOT GUARANTEE THAT USER INFORMATION STORED ON OUR SERVERS, TRANSMITTED TO OR FROM A USER, OR OTHERWISE IN OUR CARE WILL BE ABSOLUTELY SAFE FROM INTRUSION BY OTHERS, SUCH AS HACKERS. ACCORDINGLY, WE DISCLAIM ANY LIABILITY FOR ANY THEFT OR LOSS OF, UNAUTHORIZED ACCESS OR DAMAGE TO, OR INTERCEPTION OF ANY DATA OR COMMUNICATIONS. BY USING THE SITE, YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND AGREE TO ASSUME THESE RISKS.
We may provide your User/Personal Information to our associates, our sister companies (HealthEd Academy, LLC and HealthEd Group, Inc.) and to companies acting as our authorized agents or partners in performing Information Usage Purposes. We screen and reasonably determine to be reputable any third party to whom we disclose such information and we require such third parties to agree to use the User/Personal Information only for such specified purposes. Each of our partners must agree to implement and maintain reasonable security procedures and practices appropriate to the nature of your User Information in order to protect your User/Personal Information from unauthorized access, destruction, use, modification or disclosure.
If we merge, or sell or otherwise transfer our assets, Site or operations, we may disclose or transfer your User/Personal Information in connection with such transaction.
Occasionally, we may run a promotion such as a sweepstakes or a contest (a “Promotion”), and you will be given the opportunity to enter by filling out an entry form. Your entry information may be shared with third parties for the limited purposes of administering the sweepstakes and selecting a winner(s) and may be used to notify you in connection with the sweepstakes or contest and to verify your identity. When you enter such a Promotion, you will have the opportunity to consent to receive future communications from us. Since we value your privacy, you will always have the opportunity to stop such communications as detailed below. In addition, some Promotions may have one or more co-sponsors, and you may also be asked upon entry to consent to receive future communications from such co-sponsors. In the event your consent is indicated, the information from your entry will be shared with the co-sponsors. In those situations, the third parties will have the right to use your information for their own purposes, in accordance with their own policies, and we are not responsible for how co-sponsors may use your information. In all events, we will make it clear to you in the entry, order or registration form, before you submit it, whether you are consenting to receive information from any party, and you will be given the opportunity to confirm or withdraw such consent prior to submitting your entry, order or registration.
We will only send e-mail for informational purposes and to those users who have indicated that they wish to receive other types of e-mail from us and our subsidiaries.
If at any time you wish to stop receiving e-mail from us, you can always remove your name from our mailing list by sending an e-mail to email@example.com stating that you wish to unsubscribe and indicating in the subject line of the e-mail “NO E-MAIL”. Although we will promptly remove your name from our e-mail list upon receiving your request, it is possible that you may still receive e-mails from us that had been initiated prior to your name being removed from our list.
If at any time you do not want to receive offers and/or circulars from us, you can always remove yourself from our mailing list by sending an e-mail to firstname.lastname@example.org, indicating “NO SNAIL MAIL” in the subject line along with your name, address and zip code. Please note that our mailings are prepared in advance of their being sent. Although we will promptly remove your name from our mailing list upon receiving your request, you may still receive mailings from us that had been initiated prior to your name being removed from our list. You can also contact us by mail:
100 Walnut Ave
Clark, NJ 07066
If at any time you wish to completely close your account on the Site, you may do so by sending an e-mail to email@example.com stating that you wish to close your account and indicating in the subject line of the e-mail “CLOSE ACCOUNT.”
We may release User Information when we believe, in good faith, that such release is necessary to comply with law, protect the rights, properties or safety of SurroundHealth, our users or others, or enforce or apply the terms of any of our user agreements.
The Site is not purposefully directed at children under the age of 13. We do not collect or maintain User Information, via the Site or otherwise, from those we actually know are children under 13 years of age. If you notify us that User Information has been provided by a child under the age of 13, upon verification, we will promptly delete such User Information.
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